Exchange and Refund Policy

Thank you for shopping with OPointOne. Studios. We take pride in the design, quality, and craft of every piece we create. If you are not entirely satisfied with your purchase, we’re here to help you resolve it seamlessly.

1. Return Window

  • You have 7 days from the date you receive your order to request a return or exchange.
  • Items requested for return outside of this 7-day window will unfortunately not be eligible for a refund, exchange, or store credit.

2. Condition of Returned Items

To be eligible for a return, exchange, or refund, all items must meet the following criteria:

  • Must be unworn, unwashed, and unused.
  • Must be in their original condition without any odors, stains, or damage.
  • Must retain all original tags, labels, and packaging intact.

Note: We reserve the right to refuse any returned items that show signs of wear, modification, or fall short of the condition standards listed above.

3. Non-Returnable Items

For hygiene, security, and exclusive production reasons, the following sales are final:

  • Items marked as Final Sale, archive releases, or special promotional offers.
  • Accessories or innerwear (if applicable).
  • E-Gift cards or digital vouchers.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Please notify us within 48 hours of package delivery at seifrefae@gmail.com.
  • Include your order number, a brief description of the issue, and clear photos/videos showing the defect.
  • Upon verification, we will cover all return shipping fees and immediately dispatch a replacement or issue a full refund.

5. Return & Exchange Process

  1. Submit Request: Contact our team at seifrefae@gmail.com with your Order Number and the item(s) you wish to return.
  2. Review & Approval: Once approved, our support team will provide you with the return shipping address and instructions.
  3. Ship Item: Pack the item securely in its original packaging and ship it back using a trackable shipping service.

6. Shipping Costs

  • Customer Responsibility: Except in cases of damaged, defective, or wrong items sent by OPointOne. Studios, customers are responsible for all return shipping costs.
  • Shipping fees paid on the original order are non-refundable.

7. Refund Processing

  • Once your return arrives at our facility and passes inspection, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 5 to 10 business days (depending on your bank or payment provider).
  • If store credit is requested, a digital gift code/credit will be issued to your email immediately upon approval.